Return & Exchange Policy
Please email your return inquiry to sales@futako.net
All return must be unused and in original sealed packaging
We always reply to messages within 3 business days (We are off-duty at weekend). If you do not get a response from us, then please check your junk or spam mailbox.
Buyer is responsible for return shipping cost in any situation.
For return status checking, please provide:
Proof of delivery, we recommend that you return items via Registered airmail.We are not responsible for the lost during transit.
Nonreturnable Items
● Items that are damaged, not in original sealed packaging.
● custom products
Shipping and handling is not refundable.
Your refund will be processed once we receive your returned item for carrier.
If you cancel the order before shipment, Due to the paypal system charge, we will charge USD0.5
Development Package, SDK including the software, due to the copyright issue, we don’t accept any return or change request.